Tenant calls, handled
Your tenants come to us for home issues and repair requests. From a daytime question to a middle-of-the-night problem, we take the call and handle the next steps so you do not have to.
LONG-TERM RENTAL CARE · MIAMI · SELECTED U.S. CITIES
Your portfolio.
Our responsibility.
We take the repair requests, the maintenance coordination and the middle-of-the-night tenant calls. You own the portfolio. We handle the everyday home issues.
Investor portfolios · 5+ unitsAfter-hours tenant repair supportTwo clear service options
LESS ON YOUR PLATE
Be the owner.
Not the emergency contact.
Owning a rental portfolio should not mean being on call for every leaking faucet, air-conditioning issue or late-night repair request. Reserve Coastal gives your tenants a dedicated contact for the practical issues that come with living in a home, and gives you your time back.
We focus on the property itself: general maintenance, HVAC, plumbing, electrical work and everyday repairs. We communicate with tenants about these issues, coordinate the work and handle the details while you stay out of the day-to-day repair process. For portfolios of five or more units, our approach is dependable home care without every problem becoming your problem.
HVAC
Air-conditioning and heating issues, routine maintenance and repairs. We handle the service coordination and tenant communication that keep your property comfortable.
Plumbing
Leaks, fixtures, drains and everyday plumbing problems. We arrange the repair, coordinate access with the tenant and follow the job through to completion.
Electrical
Electrical faults, fixtures and other day-to-day electrical repairs, coordinated with appropriate qualified trades when needed.
General repairs
The doors, hardware, fixtures and ordinary wear that come with an occupied rental. We look after the everyday issues before they become another task on your list.
Portfolio-wide care
A consistent maintenance contact for investor portfolios of five or more units. Tenant repair communication and property care stay with one team, rather than landing on the owner.
CHOOSE YOUR APPROACH
Same care. Two ways to pay.
Choose predictable monthly service costs or a lower monthly commitment with repair-based charges. Monthly fees and service percentages are provided in your property-specific proposal.
One predictable monthly fee
All-In Care
An inclusive service for owners who want the day-to-day care handled without a separate service charge on every repair.
Flat monthly fee
All covered maintenance and repair services included. No markups.
- Tenant repair requests
- After-hours repair calls
- HVAC maintenance and repairs
- Plumbing maintenance and repairs
- Electrical maintenance and repairs
- General property repairs
Best for: Owners who prefer predictable monthly service costs.
Lower monthly commitment
Flexible Care
The same point of contact for tenant issues and property repairs, with a lower monthly rate and a service charge when work is needed.
Lower monthly fee
Each repair carries a service charge calculated as a percentage of the overall job cost.
- Tenant repair requests
- After-hours repair calls
- HVAC maintenance and repairs
- Plumbing maintenance and repairs
- Electrical maintenance and repairs
- General property repairs
Best for: Owners who prefer a lower monthly rate and repair-based service charges.
| Service & billing | All-In Care | Flexible Care |
|---|---|---|
| Monthly service fee | Flat monthly fee | Lower monthly fee |
| Repair service charge | Included, no markups | Percentage of the overall job cost |
| Tenant repair & after-hours calls | Included | Included |
| HVAC, plumbing, electrical & general repairs | Included services | Handled with per-job service charge |
| Tenant-transition turnovers | Materials + percentage service charge | Materials + percentage service charge |
| Leasing, rent & legal administration | Not offered | Not offered |
Between tenants,
we keep things moving.
When a tenant moves out and the property is transitioning to its next occupant, we handle turnover repairs and the work needed to get the home ready again. We assess the property's needs, coordinate the work and take care of the practical details.
Turnovers are priced separately under either package: the amount of materials used, plus a percentage-based service charge. The applicable percentage and how it is calculated will be set out in your turnover proposal before work begins.
A CLEAR DIVISION OF RESPONSIBILITY
Home care, not lease administration.
Our long-term service is built around tenant home issues, maintenance and repairs. The following remain with you or your chosen leasing professional:
- Lease and contract management
- Tenant screening
- Rent collection and payments
- Property advertising
- Legal paperwork
Tenant communication is limited to property care and repairs, not rent disputes, contracts or legal matters.
LET US TAKE THE CALLS
A care plan for
your rental portfolio.
Tell us about your portfolio of five or more units and the package you are considering. We will prepare a proposal with the monthly fee, any applicable service percentage and a clear scope of work.
Miami-focused. Inquire about availability in your U.S. city.
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